Policies and Procedures

Find below our policies and procedures. We recommend reviewing these before signing up for any courses or guiding.

Cancellation Policy

  • Payment is due in full at the time of booking to secure your reservation. 

  • Cancellations must be submitted in writing by email to info@graniteguides.ca and will only be recognized once received by Granite Guides.

  • Courses or Adventure bookings may be cancelled or rescheduled until 14 days before the start date. Cancellations made greater than 30 days before the start date will be fully refunded, cancellations made between 15 and 30 days before the start date will be refunded, minus a 20% deposit. No changes or cancellations are permitted within 14 days from the start date. 

  • Granite Guides reserves the right to cancel or reschedule events for low participation, weather, or safety concerns at any time.  We will try to give as much advance notice as possible but may not always be able to give much advance warning, especially for weather cancellations. Although we do not wish to cancel scheduled courses or guided adventures, the safety of climbers and guides is a priority.

  • Courses or guided Adventures cancelled by Granite Guides for safety reasons may be rescheduled within 18 months of the original course date with no penalty, or you can opt to cancel your registration/booking entirely. After 18 months you will no longer be eligible for a refund.

  • Cancellations due to weather are determined only by Granite Guides– we are not able to make a weather cancellation at a participant’s behest.  Please note that forecasts change frequently and are rarely accurate more than a day or so out.  If it is determined that a program needs to be cancelled based on weather, we will call and/or email you prior to your reservation.  This may not always be far in advance of your reservation, so we suggest purchasing travel insurance if you are coming from afar.  If we do not reach out to you, your program will run as scheduled.

  • Please remember that if you are joining a pre-scheduled group lesson/tour, your reservation will be pending sufficient enrollment.  If the minimum number of participants is not met, we will offer you the option of upgrading to a private lesson,, a reschedule, or a refund.  PLEASE NOTE:  If you do not arrive on time for a group lesson/tour, we reserve the right to start without you and you will not be rescheduled or refunded.

Safety Policy and Procedures
  • At Granite Guides we approach risk in a systematic manner. Our operations incorporate an overall philosophy, which shapes our policies, defines our procedures, and drives our practices. Risk is an inherent part of rock climbing activities and we can never totally eliminate it, but we can reduce it and make wise informed decisions that will enhance our safety practices.

  • The three stages of risk assessment we use are Operational, Daily, and Dynamic.

  • Our operational structure has been set and refined to deliver programs and courses that are within our acceptable level of risk.

  • Daily assessments take into account weather, conditions, client profiles, energy, and skill levels to choose appropriate objectives and routes.

  • Dynamic assessment is the moment to moment with the guide making and implementing decisions to enhance safety and optimize the level of risk in the field.

  • Assessing risk is one of the most difficult tasks we all face in the mountain world. We look at risk as being the culmination of many variables. First off, we need to know what hazards we face. Some are obvious such as falling on the approach, and some are less obvious because their frequency is so low we haven’t had much exposure to them. Knowing the hazards then allows us to think about how we deal with them with our safety system in place. The next step is to consider the likelihood of that event occurring. This is definitely the hardest piece of the puzzle. Determining the likelihood of an event in the rock climbing environment is most certainly a subjective expert-based assessment. Therefore, having a team of experienced guides working together, sharing conditions and information will de-bias the subjectivity. This allows our guides to better determine the likelihood of the event. Step three is considering the consequence or severity of that event occurring with our safety measures in place. Would it be of minor consequence or severe? Step four is looking at our overall exposure to the event. Are we in the area of concern for 1 minute or all day?

  • Therefore, we determine Hazard Risk = Likelihood x Consequence x Exposure.

  • So, if we feel a risk is too high, we can reduce this through eliminating or avoiding the hazard and or, reducing the likelihood and or, reducing the consequence and or reducing our overall exposure.

  • Critical to dealing with risk is having renowned guides and experts with current up to date training. Guides at Granite Guides have undergone rigorous certification through the American Mountain Guides Association. All our guides have a minimum first aid requirement of an 80-hour Wilderness First Responder course, recertified every three years.

  • In addition to this, Granite Guides conducts different staff training sessions every year. Staff training is a big commitment, but we look at it as investing in the development of our guides and the safety of our guests. Training consists of reviewing emergency procedures, policies, risk assessments and technical training and development.

  • Certification is not all we look for in hiring guides. They must be personable and good educators, show good judgment and have exceptional decision-making skills. We have strict hiring criteria and though many guides apply not all are chosen.

  • Risk management practices extend into all areas of our operation: Vehicles, food, gear, and compliance with Land Managers regulations.

  • The word ‘risk’ derives from the Italian word risicare which means to dare. The Granite Guides risk management program optimizes levels of risk to allow for positive outcomes and we strive to eliminate the negative. We are proud of our culture and we continuously are striving to maintain the balance of risk and reward. Our intent is to work in an environment with control, not to control the environment.